For many Americans the most important thing in their life is their credit cards, mortgage, credit scores, and loans which they have to payoff. So, basically their whole life revolves around credit. It’s not surprising that they call at 12.00 pm to check about their credit cards. But the ironical part of this is, that many are not credit literates, it’s very hard to make them understand how there credit cards work, the reason being, the credit card companies and the credit policies are so delicately structured that it’s very hard for a layman to understand. And the most interesting part is that most of the credit card companies, take advantage of this, and make many people fall in this trap. They start charging bills even before that card is activated and then follows the wave of charges, finance charge, late payment charges, over limit charges, membership charge, and what else. It’s no surprise that credit card companies are sometime referred to as ‘highway robbers.’ They are millions of people who are in debts.
There are few things which I am very clear about now, which I wasn’t before
- Not all Americans are rich
- Though America may look prosperous, but many Americans are not
Illegal immigration, hypocritical foreign policies, costly wars, outsourcing of jobs to developing nations, growing internal strife between different communities and many more have made America a old tree, whose leaves are of no use anymore and anywhere.
For more information on Credit Bureaus, credit scores, log on to http://www.creditbureaubiz.com/
It’s been three weeks since I have started working, after weeks of boring training. My time table has since changed, I sleep when people around me are awake, and I work, when people come back from theirs. My shift timings are changing back and forth. I am not the same person, I used to be. It’s been days, since I have talked to anybody in my house. I never thought that I will come into this condition. And I am now determined to pursue my course, no matter what. I have planned to pay in installments; in this way I would be able to complete this course. I met my team leader, stern face, serious looking person, I don’t know much about him, but there is time for that. I got an appreciation call twice, once when I gave wrong information to a customer, and once when I really resolved her problem. Thinks are going smoothly till now. A lot of people of my batch have left the company. Some, had diarrhea, and some malaria, ha ha ha. Joking, some have got good opportunities in some other industry, and a good pay. This is the biggest demerit in this industry, attrition. In every ten people who are selected three leave the companies in the first few weeks, and by the end two months there are only three or four who are left out. I miss a lot of things, my prayers, my books, news, television, friends, in fact there are very few things which I don’t miss.
Next week I’ll be moving into a team, now no more training, no more nesting. At last the birds are out of the nest. The thing which I am not happy about is that, the next time I log in, that’ll be for seven and half hours. In all this period of logging in, I have encountered all types of customers, I have got customers who called me honey, sweetie, and I have also encountered customers, who say ‘can I speak to someone, who speaks English?’ don’t think that I speak Spanish or any other language on line, but when a person is not able to give solutions, customers think the agent doesn’t understands. The food here in the cafeteria is not so good. The rice is like big balls, and you get the same food everyday, I can’t even eat biryani here, as it’s not halal. There are few people who look scary here; or rather they pretend to be scary. I have so far taken three salaries from two companies, but there is absolutely nothing that I am saving. I want to pursue a creative writing course from the Writers Bureau College UK. From the past one and half years I am planning to pursue this course, but because of my financial condition I am not able to do this.
People think call centers is a place, where people work only because, they don’t have any option, college drop outs, people who never cleared those examinations, which would have put them right on top of their careers. But that’s not always true. Any job which gives you money to earn your bread and butter lawfully is always good, and it doesn’t matters how you got into this, whether by being brilliant in your studies, or being otherwise. They are still few people who think, that call center employees are those guys and gals, who have no future, but I can bet, that people who have stick to their job in this industry, have become managers in quite a few years. I am not a manager, or a team leader or a trainer, I have not even completed my probationary period in this company, but my observance tells me that, this industry is as good as any other.
